Obstacles like push notifications, long waiting times and the need for a physical contact person make conventional identity verification processes (also known as Know Your Customer or KYC processes) in financial services problematic. Simply put, they do not align with the needs of your target group. 

The consequence of these obstacles is that 63% of customers abandon the onboarding process. We live in an “on-demand” generation that does not want to wait a long time for anything and that expects information, knowledge and entertainment to be readily available: with one click, around the clock. Digital customer onboarding, or eKYC, is part of the future of financial services.  

In our eKYC whitepaper, we answer the following: 

  • Why is there no way around digital customer onboarding?
  • What are the typical pitfalls of conventional KYC processes?
  • How can you increase onboarding completion rates up to 30%, compared to standard procedures?

Register here to download in English or in German.


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Over 60% of customer onboarding processes using conventional KYC processes were cancelled in 2020.

With finleap connect’s eKYC solution, transform your customer onboarding into a fully-digital and time-saving process.

Want to learn more? Download our whitepaper today!